We at Humminwood.com make every effort to ensure we protect your personal information.
The Policy and Terms and Conditions, explains how we may use the information we collect about you, as well as the rights you have over any personal information we hold about you.
Please read this Policy and our Terms and Conditions; by accessing the Website you confirm to have understood and agreed to them. In case you want to avail “Right to be forgotten” then please leave us an email at support@humminwood.com
What information we collect
We collect information about you (such as your name, email address, phone number shipping address, transaction details) when you:
- visit the Website;
- register on or buy products on the Website;
- take part in our promotions, customer surveys.
- contact us via e-mail, phone or letter
Information on your information usage
We collect your personal information to connect with you on personal level at Humminwood, including offers, promotions and services to meet your needs. We use your information to:
- personalize our services, offers and promotions to you;
- operate your online account and your rewards for life account;
- process your online orders and in-store purchases;
- tell you about important changes to Humminwood.com
- develop and improve our products and services.
(In performing such checks, your information may be disclosed to credit reference agencies who keep a record of that information, but these are not credit checks and your credit rating will not be affected.)
Marketing and Customer Survey
With your prior agreement, we may contact you by email, post, SMS or phone: with details of offers and information about products or offers;
It is entirely your choice if you wish to receive or not receive this information. However, if you tell us that you don’t want to receive marketing information from us this, will mean that you won’t get details of great offers or promotions that may be of interest to you.
You may choose to no longer receive marketing information from us by:
Email – support@humminwood.com
SELF-SHIPPING OF ORDERS FOR RETURNS:
In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:
HUMMINWOOD WAREHOUSE
NO 62,Modi Residency, Millers Road, Benson Town, Bangalore Pincode : 560046
Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account in case of prepaid and in the form of store credit (gift card) in case of COD.
PLEASE NOTE: We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
TERMS AND CONDITIONS
Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
If you have received an SMS or EMAIL of order delivered status and if it’s not received by you, please contact us within 24 hours.
Instagram: @humminwood.com
The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via DM on Instagram: @humminwood.com or on Whatsapp: +91 9739414998 with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.
Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund.
To place Return/Exchange request, click here